Cancellation & Refund Policy
Last updated: September 2026 • The Pavilion Club, Gandhi Nagar, Adyar, Chennai
Because online reservations at The Pavilion Club require zero advance card deposit, you can cancel your slot anytime through our self-service portal without cancellation charges. We kindly ask that you cancel at least 2 hours ahead so other waiting pickleball players can book the court.
1. Direct Venue Cancellation Windows
Players can cancel or reschedule bookings directly online via the My Bookings portal using their registered phone number and OTP verification:
Your slot is released with zero penalty. For prepaid corporate bookings, a full credit note or refund is issued.
As courts cannot be reallocated on short notice, repeated no-shows may limit advance hold privileges.
2. Third-Party & Partner Bookings (Turf Town, Playo, etc.)
Important Legal Notice Regarding Partner Platform Transactions:
Bookings made through third-party platforms (including Turf Town, Playo, or corporate partner portals) are strictly governed by that respective platform's cancellation, rescheduling, and refund terms.
All payment disputes, refund claims, and cancellation requests for such bookings must be initiated directly with the partner platform where the payment was transacted. The Pavilion Club reception desk cannot process refunds or cancellations for third-party marketplace bookings.
3. Force Majeure & Facility Maintenance Closures
In the rare event that a court cannot be provided due to sudden power outages, government weather advisories, or unscheduled court maintenance:
- Our front desk team will proactively contact affected players via phone or WhatsApp.
- Players will be offered immediate priority rescheduling to any available court slot of their choice, or a 100% full refund with zero deductions.
4. Refund Method & Processing Timelines
Where a monetary refund is applicable (prepaid corporate sessions or tournament deposits):
- Online UPI / Card Payments: Processed back to the source bank account within 5 to 7 working days.
- Desk Payments (Cash / UPI): Reimbursed instantly at the Adyar reception counter upon verification of the Booking ID.
Need to cancel or view an upcoming booking?
Access your confirmed reservations using your mobile number and OTP.